Process Improvement (PI) Techniques-Test

Process Improvement Test 1.      Which of the following statements is correct for this goal statement: “Improve SLA compliance from 90% to 95% by June 2016.” a.      Baseline Performance is 90% and Target Performance is 95% b.      Baseline Performance is 95% and Target Performance is 90% c.      Target Performance is 95% but there is no Baseline Performance d.      Baseline Performance is 90% but there is no Target Performance 2.      The PDCA cycle is a powerful approach for problem solving as it provides the foundation for teams to (Check all that apply): a.      Systematically identify and understand a problem or issue and its root cause rather than symptoms b.      Generate ideas and develop an effective plan to solve the problem c.      Ensure that the current p...